Shipping Policy

At Kreative By Design, we take great pride in crafting and packaging every order with care. Please review our full shipping policy before placing your order.

📦 Processing & Production Times

All orders are made to order and processed in the order they are received.

  • Standard processing time is 3–5 business days before shipment.

  • Custom or personalized items may require additional time depending on design complexity. Estimated production times are noted in the product description or at checkout.

  • Orders placed during high-demand periods (holidays, sales, or vacations) may experience slight delays, which will always be communicated via announcement bar or email.

🚚 Shipping & Delivery

We proudly offer Free Standard Shipping on all U.S. orders — no minimum purchase required.

Once your order ships, you will receive a tracking number via email to monitor your delivery. Please note the following:

  • After an order is handed over to the shipping carrier (e.g., USPS, UPS, FedEx), Kreative By Design is no longer responsible for the package. We cannot control where your package is left — that must be decided with your mail carrier.

  • We are not liable for lost, delayed, damaged, or stolen packages once the carrier marks them as "Accepted," "In Transit," or "Delivered."

  • Any delivery issues, missing packages, or claims must be filed directly with the carrier using your tracking information.

We recommend closely monitoring your tracking updates and choosing a secure delivery location or package locker whenever possible.

📬 Undeliverable or Returned Packages

If a package is returned to us due to an incorrect, incomplete, or undeliverable address provided at checkout:

  • The buyer will be responsible for reshipping costs.

  • A 4% restocking fee may apply if a refund is requested instead of reshipment.

Please double-check your shipping address before submitting your order to avoid delays and additional fees.

📉 Address Changes

If you notice an error in your shipping address, please contact us immediately at info@kreativekreationz.com or use our website chat feature (bottom right corner of your screen) for the fastest response.

We'll do our best to update your address before your order is processed. Once an order has shipped, we are unable to change, redirect, or cancel it.

💬 Questions or Concerns?

For any shipping-related questions, please reach out to us at info@kreativekreationz.com. We are always happy to help and will do everything possible to ensure your order is handled with care and delivered as smoothly as possible.

Please note: Kreative By Design is not responsible for return shipping costs on any returns or exchanges.

Returns & Refunds Policy

Due to our custom items we have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Self-Return Instructions (Recommended)

We want your experience with Kreative By Design to be stress-free! If you need to return an item, you can easily start the process through our self-return portal.

How to Start a Return:

  1. Visit our return portal: https://account.kreativekreationz.com
  2. Enter your order number and the email address used at checkout
  3. Select the item(s) you wish to return and choose the reason
  4. Submit your request

Once your return is approved, you'll receive detailed instructions. Please make sure to return items in their original condition and packaging.

Important Notes:

  • Return requests must be submitted within 14 days of receiving your order
  • You have 14 days from the date your return is approved to ship the item back
  • A 4% restocking fee will be deducted from your refund
  • Custom or personalized items are not eligible for return unless they arrive damaged or defective
  • Refunds are issued once returned items are received and inspected
  • Original shipping charges are non-refundable
  • We do not accept partial returns — the entire order must be returned, including any add-ons such as magnets, care instructions, packaging inserts, or promotional gifts
  • All returned items must be in unused, original condition

For Damaged or Defective Items:

If your item arrived damaged or defective, please contact us within 48 hours of delivery with clear photos of the item and packaging. We'll be happy to assist and work with you on a resolution.

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded the cost of the item to your original payment method. The customer is responsible for shipping costs; customers can purchase their own shipping label or, if needed, the shop can provide one with the cost deducted from your refund. If provided by Kreative By Design, we will always use USPS Ground Advantage. Your refund will appear on your original payment method within 15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 7 business days have passed since we've approved your return, please contact us at info@kreativekreationz.com.

To be eligible for a return, you must provide a reason for the return, your item must be in the same condition that you received it — unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Please note that returns will need to be sent to the following address:
232 Rogers Rd, Groton, CT 06340

Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including digital downloads, custom products (such as special orders or personalized items), sale items, buyer's remorse returns, and gift cards. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

We do not issue refunds on orders that are confirmed as shipped. We are not responsible once we have shipped your order.

Undeliverable Packages

We offer free shipping on all orders; however, if a package is returned to us due to an undeliverable or incorrect address provided at checkout, and the order was shipped to the address exactly as entered, the customer will be responsible for a 10% restocking fee. Please ensure your shipping details are accurate when placing your order. If you'd like the item reshipped, additional shipping charges will apply.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. However if you are not 100% satisfied we are happy to send a new once out once you have sent back and we have received the original item

European Union 14-Day Cooling Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 30 days, for any reason and without justification. Your item must be in the same condition that you received it — unworn or unused, with tags, all contents included with purchase, and in its original packaging. You'll also need the receipt or proof of purchase.

Cancellations

Cancellations on any purchases must be requested. We cannot guarantee cancellation — cancellations will be at the discretion of Kreative By Design. Fees may apply. To request a cancellation, contact info@kreativekreationz.com.

You can always contact us for any questions at info@kreativekreationz.com or use our chat option on our website.