Política de reembolso
Returns & Refunds
At Kreative By Design, every order is handcrafted with care. We want you to love your purchase, and we'll do our best to make the return process as simple as possible if something isn't right.
Because many of our products are handmade, engraved, personalized, or custom-made, certain items are not eligible for return. Please review the Non-Returnable Items section below before placing your order.
Return Window
We accept returns on eligible items within 14 calendar days of delivery.
To qualify for a return:
- Your return request must be submitted within 14 calendar days after your order is delivered.
- Once your return has been approved, your item must be postmarked within 14 calendar days of the approval date.
Items returned without prior approval will not be accepted.
How to Start a Return (Recommended)
The fastest and easiest way to request a return is through our self-service return portal.
Return Portal
https://account.kreativebydesign.com
To begin:
- Enter your Order Number.
- Enter the email address used to place the order.
- Select the item(s) you'd like to return.
- Choose the reason for your return.
- Submit your request.
Once your request has been reviewed, you'll receive return instructions via email.
If you're unable to use the return portal, you may also contact us:
or use the live chat feature on our website.
Return Eligibility
To be eligible for a refund, returned items must:
- Be unused and unworn
- Be in their original condition
- Be returned in the original packaging
- Include all tags
- Include all original accessories
- Include any magnets, care instructions, inserts, promotional items, or free gifts included with the purchase
- Include proof of purchase or your order number
We reserve the right to refuse any return that:
- Shows signs of use or wear
- Has been damaged after delivery
- Has been altered or modified
- Is missing components or original packaging
- Does not meet the requirements outlined in this policy
Items returned without an approved return request will not be accepted.
Return Shipping
Customers are responsible for all return shipping costs unless the return is the result of:
- Our error
- A defective item
- A damaged item
- Receiving the incorrect item
Customers may:
- Purchase their own shipping label, or
- Request that Kreative By Design provide a USPS Ground Advantage return label.
If we provide the shipping label, its cost will be deducted from your refund.
Restocking Fee
Approved returns are subject to a 4% restocking fee, which helps cover non-refundable payment processing fees and administrative costs.
The restocking fee will be deducted from your refund.
Refunds
Once we receive and inspect your return, we'll notify you by email whether your refund has been approved.
If approved:
- Your refund will be issued to your original payment method.
- Original shipping charges are non-refundable.
- Any applicable restocking fees and return shipping costs (if applicable) will be deducted from your refund.
- Refunds are typically processed within 15 business days, although your financial institution may require additional processing time.
If it has been more than 7 business days since your refund was approved, please contact us at:
Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery.
If your order arrives:
- Damaged
- Defective
- Incorrect
please contact us within 48 hours of delivery.
Please include:
- Photos of the damaged item
- Photos of the shipping box and packaging
- Your order number
We'll review the issue promptly and work with you to provide an appropriate resolution.
Non-Returnable Items
The following items are considered Final Sale and cannot be returned unless they arrive damaged, defective, or incorrect:
- Personalized products
- Engraved products
- Custom-made items
- Made-to-order products
- Special orders
- Digital downloads
- Gift cards
- Sale or clearance items
- Perishable goods
- Opened personal care or hygiene products
- Hazardous materials
- Flammable liquids or gases
Returns requested solely due to buyer's remorse, change of mind, or ordering the wrong item are not accepted unless otherwise required by applicable law.
Cancellations
Orders begin processing quickly after they're placed.
Cancellation requests must be submitted as soon as possible.
While we'll do our best to accommodate cancellation requests, we cannot guarantee an order can be canceled once production has begun or the order has shipped.
Approved cancellations may be subject to applicable payment processing or administrative fees.
To request a cancellation, contact:
Exchanges
We do not offer direct exchanges.
If you'd like a different item, simply:
- Return your eligible item.
- Place a new order after your return has been approved.
Undeliverable or Refused Packages
We proudly offer Free Standard Shipping.
If a package is returned because:
- An incorrect or incomplete shipping address was entered
- The package was refused
- The package was undeliverable
- The customer failed to retrieve the package from the carrier
the customer is responsible for:
- A 10% restocking fee
- Any return shipping charges assessed by the carrier
- Any additional shipping charges required to resend the package
Please verify your shipping address before placing your order.
Orders Marked as Delivered
Once a package has been accepted by the shipping carrier and marked as delivered, responsibility for the package transfers to the customer.
While Kreative By Design cannot guarantee reimbursement for carrier-related issues such as theft, weather damage, delivery errors, or lost packages after delivery, we'll gladly assist customers in filing carrier claims or locating missing packages whenever possible.
Shipping Delays
Kreative By Design is not responsible for shipping delays caused by weather, natural disasters, customs processing, labor strikes, carrier delays, or other events beyond our reasonable control.
Fraud Prevention
Kreative By Design reserves the right to refuse returns, refunds, exchanges, or cancellation requests in cases of suspected fraud, abuse of this policy, excessive return activity, or when the conditions outlined in this policy have not been met.
European Union Customers (14-Day Right of Withdrawal)
If your order is shipped to a customer located in the European Union (EU), you may have additional rights under applicable consumer protection laws.
For eligible purchases, you have the right to withdraw from your purchase within 14 calendar days of receiving your order without providing a reason.
To exercise your right of withdrawal, you must notify us within the 14-day period by:
- Using our self-service return portal:
https://account.kreativebydesign.com - Emailing us at shop@kreativebydesign.com
- Using the live chat feature on our website
Your request should include:
- Your name
- Order number
- A clear statement that you wish to withdraw from your purchase
After your withdrawal request has been approved, the returned item must be postmarked within 14 calendar days.
Returned items must:
- Be unused
- Be in their original packaging
- Include all original contents, accessories, promotional items, and inserts
- Include proof of purchase
Unless the return is due to our error, the customer is responsible for return shipping costs.
EU Withdrawal Exceptions
Under Article 16 of Directive 2011/83/EU, the right of withdrawal does not apply to:
- Personalized products
- Engraved products
- Custom-made items
- Products manufactured to the customer's specifications
- Digital downloads once delivery has begun
- Gift cards
- Perishable goods
- Opened hygiene or personal care products
These products are considered Final Sale unless they arrive damaged, defective, or incorrect.
Return Address
Kreative By Design
232 Rogers Rd
Groton, CT 06340
Questions?
We're always happy to help!